Privacy Policy

What does Cypress Loan Servicing do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security numbers and income
  • Account balances and payment history
  • Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice. 

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Cypress Loan Servicing LLC chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes — to offer our products and services to you

Yes

No

For joint marketing with other financial companies

Yes

No

For our affiliates’ everyday business purposes — information about your transactions and experiences  

No

We don’t share

For our affiliates’ everyday business purposes — information about your creditworthiness

No

We don’t share

For non-affiliates to market to you

No

We don’t share

What We Do

How does Cypress Loan Servicing protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Only persons who manage your account or provide you products or services have access to your nonpublic personal information. We maintain physical, electronic, and procedural safeguards to protect your information.

How does Cypress Loan Servicing collect my personal information?

We collect your personal information, for example, when you

  • Apply for a loan
  • Pay your bills or give us your contact information
  • Give us your income information or provide employment

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

    • Cypress Loan Servicing does not share with our affiliates.

Non-affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

    • Cypress Loan Servicing does not share with non-affiliates so they can market to you. 
Joint Marketing Agreement

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

    • Our joint marketing partners include mortgage companies and other companies that we believe may help you to improve your credit rating, manage your debts or refinance your loan.

Other Important Information

Do Not Call Policy. This notice is the Cypress Loan Servicing’s Do Not Call Policy under the Telephone Consumer Protection Act. We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows. Cypress Loan Servicing employees receive training on how to document and process telephone marketing choices. Consumers who ask not to receive telephone solicitations from Cypress Loan  Servicing  will  be  placed  on  the Cypress  Loan Servicing Do Not Call list and will not be called in any future campaigns, including those of affiliates.

 

Call Monitoring and Recording. If you communicate with us by telephone, we may monitor or record the call.

 

Nevada Residents. If you are a resident of Nevada, we are providing you this notice under state law. You may be placed on our internal Do Not Call List by following the directions in the To limit direct marketing contact section. If you have questions about this notice, you may  contact  us  at  Cypress  Loan  Servicing, P.O. Box 59325, Dallas, TX, 75229; Phone Number: 972.996.4940 or you may also  contact   the Nevada Attorney General’s office at Bureau  of  Consumer  Protection,  Office  of  the  Nevada  Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702.486.3132; Email: AGINFO@ag.nv.gov. 

 

California Residents. If you are a resident of California, you are permitted to limit our disclosure of your nonpublic personal information to non-affiliated financial institutions with which we have a joint marketing agreement. You may request that we not share your non-public personal information with these third parties by (1) completing, signing and returning to us the form entitled “Important Privacy Choices for Consumers” provided when your loan transferred to us or (2) by calling us at 972.996.4940. Except as  set forth above, Cypress Loan  Servicing  will  not  share  your  non-public  personal information with  other unaffiliated third parties.

 

Vermont Residents. If you are a resident of Vermont, Cypress Loan Servicing does not disclose information about your creditworthiness to our affiliates and does not disclose your personal information, financial information, credit report, or health information to non-affiliated third parties to market to you, other than as permitted by Vermont law. In the event that this should change, Cypress Loan Servicing will not share your information without an affirmative opt-in. We will communicate the opt- in process with you at that time.

 

Contact 972.996.4940 for additional information concerning our privacy policies.